All sales of fabric, gift cards, workshops and special order items are final. If you change your mind on any other item, a full refund will be given if you return it in its original condition and packaging within 10 days of purchase. Returns after this period and within 28 days of purchase will be exchanged for store credit only. This does not affect your statutory rights.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Payment in full is required at the time of your booking to secure your place. Unfortunately we are unable to reserve places without payment.
If you find you can’t come 2 weeks or more before the start of your course then we will do our best to fill your spot, in which case you will receive a refund, less 25% administration charge. Unfortunately we cannot offer refunds for cancellations with less than 2 weeks’ notice.
We do not offer partial refunds if you find you can’t attend one of the sessions in a course, so please make sure you can attend ALL sessions before committing to the booking.
To return your product, you should mail your product to:
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.